Refund Policy for Gozoz App :

We at Gozoz are committed to providing the best quality products and services to our customers. However, in case you are not satisfied with your order, we have the following refund policy in place:

Food Delivery:

a. User / Customer can raise the refund request - from 1 Hour time of the food delivered at mentioned address. We wil review the refund request and approve the refund in 30 minutes, if the customer / user refund request reason found valid, the refund will be provided to the customer payment source. 

Valid reasons to be considered for refund :

Customer / User may raise refund request only for Food quantity mistake, Food quality mistake only. 

Example : if the customer / user get thir food order by 10AM, if there is any disipute or fault on the food item order, the customer can raise the refund request before 11AM, which is 1 hour from the time of delivery.

b.No Refund Policy: Once the food has been delivered to the customer, If the refund request is not valid, then there is no refund will be provided.

Grocery Delivery and E-commerce:

a. Refund Policy: If there is an issue with the quality of the product or if the wrong product has been delivered, the customer can contact our customer support team within 2 hours of delivery. We will investigate the issue and if found valid, we will offer a replacement or refund.

Note: In case of any disputes, our decision will be final.

Delivery Fees: a. We charge delivery fees based on the distance between the store and the customer's location, up to 10 INR per km. These fees are non-refundable.